Returns & Cancellations

Last updated: August 4, 2026

Personalized products

Because personalized products are made for a specific customer, they are generally not returnable for preference changes or customer-submitted spelling, date, artwork, or sizing errors.

Damage or production error

Contact orders@maplemoose.us promptly after delivery with the order reference and clear photographs of the item and packaging. Verified damage or production errors will be addressed with an appropriate replacement, repair, or refund.

Cancellations

Request cancellation as soon as possible. An order may not be cancellable after design preparation, material cutting, engraving, printing, or other production begins.

Shipping charges

Original and return shipping charges are nonrefundable unless the return results from a verified shop error or damage covered by the carrier or shop.

Replace timing and eligibility details with the shop’s final operating policy before launch.